Frequently Asked Questions

Q. What do I do if my item is faulty
A. We check all items before packing and sending to you, but sometimes we may miss a small fault
We will gladly replace or refund any items that are faulty. Please contact us first to discuss the issue and arrange refund or exchange.

Q. Can I send back items for exchange if I change my mind?
A. If items are not suitable, you will need to pay postage to return goods that you have chosen, Please return within 10 days from purchase date and in original condition, tags on and un-worn, and not washed.

Q. Can I return sales items
A. Please choose carefully as we do not exchange on sale priced items, however we will exchange for another size at the same price, Please contact us first.

Q. How to set up my account

A. To log in you need to have purchased a item, so you have a history,
When you purchase, and go to the checkout page where is a box asking  you  “Do I want to set up a account” this is the time you enter your details, before you complete the sale.

Q If I am a overseas buyer, can I purchase
A. yes we can deliver to Australia, the pacific islands, United Kindom, Ireland,  Scotland , Amercia

Q. I  am not sure about the  freight charge

A. Orders over $95.00 are freight free for New Zealand orders, you need to click on the drop down box to get this option

Q. I have accidentally ordered the wrong size or colour or style

A. no problem please email us as soon as possible to amend, this will not show on your completed invoice , we do this manually at the picking of your order

Q. Do I need to set up a paypal account to pay you,

A. No you do not need to this is a option

Q. At the checkout page I have timeout at paypal and my order is cancelled , I still wish to proceed

A. No problem we can arrange payment by direct credit , or send you a note for payment , or amend the order, please email us

Q.  Is my order tracked and what courier company 

A.  Yes all orders are tracked in NZ we use Courier post with a Non Signature tracking ticket, for overseas parcel we go though NZ post who use UPS, We will give you the tracking details once the order is completed.

Q.  Can you alter the length to shorten or lengthen on my order

A yes, please email us to double check as some styles are imported, most styles are NZ made so we can alter them

Q.  how long does my order to dispatch

A.  Within 2 days, if it is urgent, please let us know and we will make it next in line, all garters and most of the 901 briefs will be dispatch that day depending if it a work day. All sale items are in stock so it will be dispatch quickly to