Frequently Asked Questions

Q. What do I do if my item is faulty
A. We check all items before packing and sending to you, but sometimes we may miss a small fault
We will gladly replace or refund any items that are faulty. Please contact us first to discuss the issue and arrange refund or exchange.

Q. Can I send back items for exchange if I change my mind?
A. If items are not suitable, you will need to pay postage to return goods that you have chosen, Please return within 10 days from purchase date and in original condition, tags on and un-worn, and not washed.  if your order has been made especially for you with your sizing e.g.  you have given us the measurements  we can not accept the stock back as these were made especially to your specifications.

Q. Can I return sales items
A. Please choose carefully as we do not exchange on sale priced items, however we will exchange for another size at the same price, Please contact us first.

Q. How to set up my account

A. To log in you need to have purchased a item, so you have a history,
When you purchase, and go to the checkout page where is a box asking  you  “Do I want to set up a account” this is the time you enter your details, before you complete the sale.

Q If I am a overseas buyer, can I purchase
A. yes we can deliver to Australia, the pacific islands, United Kingdom, Ireland,  Scotland , America

Q. I  am not sure about the  freight charge

A. Orders over $125.00 are freight free for New Zealand orders, you need to click on the drop down box to get this option, any special orders that are made to order does not apply to free post

Q. I have accidentally ordered the wrong size or colour or style

A. no problem please email us as soon as possible to amend, this will not show on your completed invoice , we do this manually at the picking of your order

Q. Do I need to set up a paypal account to pay you,

A. No you do not need to this is a option but if you would like to keep records of your orders like products and sizes please do so on your order and the checkout page once instructed this is a sample once you have a account

Q. At the checkout page I have timeout at paypal and my order is cancelled , I still wish to proceed

A. No problem we can arrange payment by direct credit , or send you a note for payment , or amend the order, please email us

Q can I pay by credit Card

A yes you can please click on the Paypal button it includes Visa and Bankcard Debit Cards  options

Q.  Is my order tracked and what courier company 

A.  Yes all orders are tracked in NZ we use Courier post with a Non Signature tracking ticket, for overseas parcel we go though NZ post who use UPS, We will give you the tracking details once the order is completed.

Q.  Can you alter the length to shorten or lengthen on my order

A yes, please email us to double check as some styles are imported, most styles are NZ made so we can alter them

Q.  how long does my order to dispatch

A.  Within 2 days, if it is urgent, please let us know and we will make it next in line, all garters and most of the 901 briefs will be dispatch that day depending if it a work day. All sale items are in stock so it will be dispatch quickly to

Q  how do I order something special like change the sleeve length or shorter

A  email us first to ask if this can be done , if It is NZ made most likely

Q. I am having trouble ordering and paying by Credit Card

A. We have taken screenshots on what to do and look for have you click on the dot that says paypal, then click and read the terms and conditions, then you can proceed to paypal by clicking on the proceed to paypal button