Frequently Asked Questions
Q. What do I do if my item is faulty
A. We check all items before packing and sending to you, but sometimes we may miss a small fault
We will gladly replace or refund any items that are faulty. Please contact us first to discuss the issue and arrange refund or exchange.
Q. Can I send back items for exchange if I change my mind?
A. If items are not suitable, you will need to pay postage to return goods that you have chosen, Please return within 10 days from purchase date and in original condition, tags on and un-worn, and not washed.
Q. Can I return sales items
A. Please choose carefully as we do not exchange on sale priced items, however we will exchange for another size at the same price, Please contact us first.
Q. How to set up my account
A. To log in you need to have purchased a item, so you have a history,
When you purchase, and go to the checkout page where is a box asking you “Do I want to set up a account” this is the time you enter your details, before you complete the sale.
Q If I am a overseas buyer, can I purchase
A. At the moment only New Zealand and Australian residences can buy.
Q. I am not sure about the freight charge
A. Orders over $95.00 are freight free for New Zealand orders, you need to click on the drop down box to get this option
Q. I have accidentally ordered the wrong size or colour or style
A. no problem please email us as soon as possible to amend, this will not show on your completed invoice , we do this manually at the picking of your order
Q. Do I need to set up a paypal account to pay you,
A. No you do not need to this is a option
Q. At the checkout page I have timeout at paypal and my order is cancelled , I still wish to proceed
A. No problem we can arrange payment by direct credit , or send you a note for payment , or amend the order, please email us